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Application Maintenance and Support

Application Maintenance and Support 2020-06-24T09:13:12+02:00

Description

We take responsibility for the maintenance and improvement of one or more applications to an agreed service level, price and quality in accordance with the Operational Level Agreement (OLA) Order Level Agreement. If desired, we can also handle the support and provide a qualified technical contact point to resolve incidents and service announcements for any mission-critical application during business hours or 7/24.

Value offering

Full control – We look at application maintenance as a partnership where you can count on us standing by your side, providing support where it is needed most and helping your organization to further develop. And you keep complete freedom. You own all documentation and code, and you are always unlocked for us as a supplier. Clients receive reports and can easily monitor the work in accordance with the SLA (Service Level Agreement) agreement. Our branches are located in Sweden and the Baltics, which guarantees high quality communication and fast delivery of services from the EU in the same time zone. Higher flexibility – The availability of your applications increases and you can free up resources, both in terms of staff and money.Cost efficiency – The highest costs for a system are, as we know, often management, operation and further development. With an external partner, you change a lot of the fixed costs to variable costs, where you only pay based on your needs. You only pay for specialists when needed, and a clear customer-supplier relationship gives you control over costs.

Service examples

  • 24×7 or 8×5
  • Error correction and root cause analysis
  • Program improvements and optimization
  • Incident solutions /service requests
  • User/Customer information
  • Updating customer content / configuration / incident handling system
  • Document best practice methods based on root cause analysis

To start

Together in workshops we define the scope to be covered but not limited to:.

  • Service window
  • Application components
  • Technical architecture
  • Customer base
  • Average number of incidents / requests
  • Defined service levels and coverage hours
  • Change the handling processes
  • Incident handling system
  • Strategy processes
  • Follow-up and reporting

Following the workshop, a calibration period based on time and material will be performed to ensure that the right staffing is done, including any adjustments required before entering into a fixed price’ commitment.

Would you like more information?

Please contact us and we´d be glad to assist.



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